Eligibility
Refund eligibility depends on the purchased service, request timing, account standing, and any disclosed non-refundable costs.
Straightforward billing
Refund Policy
Eligibility, exclusions, and the process for requesting a hosting service refund.
Request a reviewCommon exclusions
Consumed third-party fees, domain charges, completed custom work, abuse-related suspension, and services outside an eligible period may be excluded.
How to request review
Contact the hosting team from the account email with the service, charge, reason, and requested resolution. Do not include payment-card details.